Job Description - Assistant, CE Admissions Description View created on 11/22/2009
Assistant, CE Admissions
Reports To
Manager or Continuing Education Business Operations or other CE Director supervisory personnel.
Job Purpose
Responsible for providing direct service to prospective and current students, staff and faculty and for accurately entering and maintaining Continuing Education student information in system database.
Description of Duties and Tasks
Essential duties and responsibilities include the following. Other duties may be assigned.
Provides direct student services to prospective, current and former students.
Performs office and clerical duties in support of faculty, staff and/or student efforts.
Responds to and/or directs inquiries in person, on the phone or via email regarding admissions and records matters.
Prepares, receives, reviews and maintains departmental records and/or documents.
Inputs/retrieves departmental data, makes inquiries via administrative software applications and provides departmental reports based on the data review and analysis.
Distributes items as needed.
Processes student information changes via administrative software applications, such as student registrations, class rolls, grade rolls, course challenges and reinstatements.
Verifies and researches data on registration issues and refund requests.
Performs clerical duties including correspondence, ordering supplies and equipment, maintaining files, processing mail, and duplication.
Performs administrative duties for the department in support of faculty, staff, and/or student efforts, including examining and answering correspondence, processing and prioritizing office communciations, processing mail, answering the telephone and email, arranging conference calls, and maintaining or coordinating the supervisor''s schedule.
Responds to and/or directs inquiries in person or on the telephone; accesses and works with other staff to assist in resolving issues from students, employees and the public.
May be assigned responsibility for special projects such as scheduling rooms, compiling information packets, creating spreadsheets, charts, graphs and other projects.
Knowledge
Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Required
Office procedures and practices.
Basic accounting and bookkeeping procedures.
Customer service techniques.
Skills
Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Required
Understanding and following instructions precisely.
Interacting effectively with diverse groups of people.
Exercising tact and discretion.
Maintaining and established work schedule.
Effectively using interpersonal and communications skills.
Effectively using organizational and planning skills, including attention to detail and follow-through.
Entering data, maintaining files, and performing other clerical duties.
Maintaining confidentiality of work related information and materials.
Establishing and maintaining effective working relationships
Computer Skills
Required
Demonstrated proficiency at an intermediate level using standard office software applications.
Physical Requirements
Occasional lifting of objects up to 10 pounds
Subject to standing, walking, sitting, bending, reaching, kneeling, pushing and pulling
Work is routeinly performed in office environments.
Work Experience
Required
Two years clerical, office or related work experience.
Preferred
Experience working with students, staff and faculty in a higher education setting. Previous customer service experience.
Education
Required
High School diploma or equivalent.
Other
Preferred
Bilingual desired.
Safety
Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
