Job Description - Administrator, Web Services Description View created on 11/22/2009
Administrator, Web Services
Reports To
Director, System Services
Job Purpose
To administer and coordinate College-wide electronic communications systems including email distribution systems, email and website accounts; develops and maintains database driven web programs that allow the Help Desk to support system internet users.
Description of Duties and Tasks
Essential duties and responsibilities include the following. Other duties may be assigned.
Maintains account information for email accounts, websites, and email distribution lists in the Information Technology internet services database.
Updates internet services database using information from the College administrative computing system; extracts data for server and database maintenance.
Responds to inquiries and resolves issues regarding email, websites, and LISTSERVs for account users.
Coordinates with the Help Desk to develop guidelines and procedures for providing and improving services to end users.
Designs, codes, and tests scripts and web programs for Help Desk user support.
Conducts research on products to enhance web services including web statistics software.
Creates email accounts and adds user login authorization names and passwords to email server; sends notifications and instructions to new account holders.
Changes usernames and passwords; removes accounts from email server.
Creates website accounts and adds user login authorization names and passwords to web server; sends notifications and instructions to new account holders.
Sets up pointers to website locations.
Allocates server disk space for email and website accounts.
Develops and manages faculty, group, and College-wide email distribution lists; adds new list information to database and/or changes the way the list is set up.
Knowledge
Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Required
Electronic communications systems.
Email, web, and LISTSERV administration processes.
Web programming and webpage layout.
Coding and database driven dynamic websites.
Internet services databases.
Server and database management processes.
Skills
Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Required
Establishing and maintaining effective working relationships
Effectively using organizational and planning skills with attention to detail and follow through.
Administering and maintaining email and website accounts.
Extracting data for server and database maintenance.
Updating internet services databases.
Responding to inquiries and providing technical support to end users.
Maintaining confidentiality of work related information and materials.
Maintaining an established work schedule, including evenings and weekends as required.
Effectively using interpersonal and communications skills including tact and diplomacy.
Computer Skills
Required
Demonstrated proficiency using standard office software applications and query and control languages, server operating systems, database management systems; systems administration, and providing desktop software support.
Physical Requirements
Occasional lifting of objects up to 10 pounds
Subject to standing, walking, sitting, bending, reaching, kneeling, pushing and pulling
Work is performed in a standard office environment.
Work Experience
Required
Two years information technology/server administration work experience.
Education
Required
Bachelor's degree in information technology, computer information systems, or related field.
Safety
Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
