Student Services

Austin Community College is an institution committed to helping all students achieve their educational and career goals. This section of the Catalog provides basic information about programs and services offered by the College to increase the chances that students will succeed. Check the web address listed under Student Services for information about office hours, additional services, or contact people.


Academic advisers assist new college credit students to complete the application process, review state-mandated TASP requirements, understand ACC’s placement policies, and evaluate assessment results. Once a student is admitted to ACC, advisers collaborate with counselors and faculty to provide accurate, up-to-date advising information to students. Advisers also assist Early Start high school students, visiting students, and transfer students from other institutions trying to take classes at ACC, and One-Stop students hoping to continue their education at Austin Community College.

ACC+ (Plus)
ACC+Plus (Partnership in Learning for Under-Prepared Students) is an innovative program in which developmental faculty and professional counselors work together to provide targeted support services for students in developmental courses. These services include, but are not limited to an early academic alert program and workshops on study skills, time management, test taking skills, dealing with test anxiety, listening skills, conflict resolution techniques, and learning styles.

ACC offers assessment services at all campuses. In addition to the entry-level testing described in the Assessment and Testing Section of the Catalog, the College provides assessment tools to help students get a better picture of their abilities, interests, personality skills and values in order to select appropriate courses, majors and careers. When appropriate, counselors work with faculty members in providing diagnostic testing to assess student learning problems and to offer workshops on preparing for a test, dealing with test anxiety, and improving test taking skills.

Child Care and Textbook Payment Assistance

The Support Center assists eligible students in Applied Science degree or certificate programs to pay for child care and/or textbooks while attending ACC. The Support Center also has a textbook Lending Library, and provides counseling services and community referral information. PLEASE NOTE: Students must meet certain eligibility requirements before receiving Support Center services.
The Children’s Laboratory School, a separate program, is a preschool program that also serves as a demonstration school for ACC’s Child Development Program. The Children’s Lab School is located at the Eastview Campus and enrolls young children of ACC students, faculty and staff.
Evening child care is available at the Eastview campus at a reduced rate for students who need short term child care while attending evening classes.

Counseling and Educational Planning
Counselors are available at every campus to assist students in defining educational and career goals, learning to benefit from instruction, and dealing with life challenges which may reduce their chances of succeeding at ACC. Counselors provide three types of services: pre-enrollment, after enrollment, and transition. Pre-enrollment Services include establishing liaison relationships with area middle and high school counselors, leading orientation groups, and working with academically at-risk students during their initial ACC registration. After-enrollment Services include direct services to students as well as partnerships with faculty members to increase the chances that students will succeed. Direct services to students include advising and educational planning, career and crisis counseling, a tracking system for academically at-risk students, and targeted support services for underprepared students. Faculty-counselor partnerships include the Advising Program, the Retention Program, and ACC+. Transition Services include programs to assist students to transfer successfully to a college or university or to locate employment related to their field of study at ACC.

Cultural Centers
The African-American Cultural Center at the Eastview Campus strives to increase understanding in the ACC and Central Texas communities of the culture, history and contributions of African-Americans. The African-American Cultural Center offers many opportunities to students:
· An academic environment they can feel comfortable in as they pursue their educational goals
· A respect for, knowledge of and appreciation for their heritage
· Opportunities for faculty members to increase their awarenes of and sensitivity to cultural dynamics
· Mentoring
For more information, contact Roland Hayes, director, at 223-5166 or Stacey Thompson, associate director, at 223-5165.

In an effor to provide a link between ACC and the local Latino community, the College established the Latino/Latin American Studies Center. Known as El Centro, the center is involved in the recruitment and retention of Latino students and in championing the educational goals of Latino students in nearby school districts. Housed at the Eastview Campus, El Centro will launch an exciting mentoring program for public shool students in 2001-2002. For more information about El Centro or the community mentoring program, contact Mariano Diaz-Miranda at 223-5224 or visit El Centro’s web site at

Financial Aid
ACC offers a wide variety of programs to assist students in paying for their college education. See the Financial Aid section of this catalog or the Student Services web page for detailed information about ACC’s comprehensive financial aid program.

Job Referral

In cooperation with Workforce Development faculty and various community agencies, Retention and Student Services will expand job referral services to ACC students during the 2000-2001 academic year. These services will include assistance with the job search, resume writing and interviewing processes as well as referrals to jobs related to the students’ area of study at ACC.

Workforce Connection

ACC advisers are housed at two Workforce Centers, one in North Austin and one in South Austin. These advisers work with advisers and counselors on ACC campuses in assuring that Capitol Area Workforce Development Board clients enter and benefit from the services available at the College.

New Student Orientation

The faculty and staff of Austin Community College believe that participation in orientation increases the chances that students will succeed at ACC. Therefore, the College requires new college-credit students to participate in orientation. ACC offers three orientation options at convenient times and places: small group sessions, a Web-based tutorial, and an interactive booklet entitled A Guide to Getting Started at Austin Community College

Services for Students with Disabilities

Each ACC campus offers support services for students with documented disabilities. Students with disabilities must request reasonable accommodations through the Office for Students with Disabilities on the campus where they expect to take the majority of their classes. These accommodations may include, but are not limited to, interpreters, note takers, mobility assistance, targeted orientation sessions, registration assistance and testing with accommodations. Because ACC prefers to have all accommodations in place the first day a student enters a class, students with disabilities are urged to apply for accommodations at least three weeks before the start of a term. ACC also works with the Texas Rehabilitation Commission (TRC), The Texas Commission for the Blind (TCB), and other community service organizations to provide support services to students. For additional information about support services for eligible students with disabilities, contact the following offices:

Cypress Campus (Room 1006) 223-2026 (voice) 223-2019 (TTY)
Eastview Campus (Room 2100.4) 223-5188
Northridge Campus (Room 1120) 223-4726 (voice & TTY)
Pinnacle Campus (Room 216) 223-8300 (voice) 223-8067 (TTY)
Rio Grande Campus (Room 206) 223-3142 (voice) 476-9601 (TTY)
Riverside Campus (Room 8138) 223-6242 (voice)

Student Life

The mission of the Student Life Office is to “complement the academic program of studies and to enhance the overall educational experience of students through the development of, exposure to, and participation in quality social, cultural, intellectual, recreational, and leadership advisery programs.” Through participation in student government, student organizations, special events, recognition programs, leadership training and opportunities, student publications, and cultural heritage programs, students gain leadership and teamwork skills that give them an edge in the professional world. Visit the student life website at for additional information about programs and services.

Clubs and Organizations

ACC encourages all students to participate in at least one student organization. There are over twenty student organizations registered each year, created by students for students. Each organization is dedicated to some aspect of student life: professional development, cultural enrichment, political action, or community service. Current ACC students in good academic standing are invited to form new organizations if none of the registered organizations meet their needs. A complete listing of student clubs and organizations is on the web at

Cultural Heritage Series
This series of events celebrates the rich and vast contributions made by individuals of diverse ethnicities’s and cultures. The Student Activities Office conducts special events to coincide with national celebrations and features regional and nationally recognized leaders, artists and writers throughout the year.

Make A Difference

The Make A Difference Project is a national day of helping others, that takes place on the fourth Saturday of every October. This year’s event is scheduled on October 27, 2001.
Coordinated through the Student Activities Office, the Make A Difference Project recruits ACC students interested in leadership through service, to join with college students across the country to participate in the National Make A Difference Day. Interested students should contact the Student Activities Office at 223-3114.

Leadership Awards and Recognition

Student Activities coordinates the Who’s Who Among Students in American Community Colleges, the PTK/USA Today/AACC Scholarship competition, and the Presidential Student Achievement Award.

Leadership Training

The Student Activities Office sponsors leadership training for all students interested in acquiring skills to become a student leader. Leadership retreats, luncheon seminars, and outdoor adventures are some of the ways students can develop or acquire leadership.

Student Government Association

The Student Government Association (SGA) is the official voice of the student body, functioning as a crucial link between students and the ACC administration. By acting as an advocate for student concerns, the SGA works to improve the quality and value of the educational experience for students at ACC. The SGA appoints students to College committees and provides monthly updates to the Board of Trustees.

Student Newspaper

The student newspaper, ACCent, provides information for students, staff, and faculty at all ACC campuses and sites. The publication serves as a lab for journalism students to publish their work from classes. Copies of the ACCent are available in all campus student lounges.

Student Rights and Responsibilities

Austin Community College is an educational institution committed to challenging individuals to explore new ideas and see new opportunities. The college’s mission is to provide a wide range of high quality educational services to its students in an environment that supports the ideals of quality, flexibility, accessibility, and diversity. Student involvement in College activities and organizations is strongly encouraged. Student input regarding the improvement of the college’s educational services is valued. Students at the College have the rights accorded to all persons under the Constitution to freedom of speech, peaceful assembly, petition, and association. These rights carry with them the responsibility for each individual to accord the same rights to others in the College community and not to interfere with or disrupt the educational process. As willing partners in learning, it is expected that students will comply with College rules and procedures. ACC’s disciplinary procedures are outlined in detail in the ACC Student Handbook, which new students receive during orientation. They also are outlined in program-specific handouts which students in selected programs receive during their first semester at ACC.

Family Education Rights and Privacy Act

The following statement concerning student records maintained by Austin Community college is published in compliance with the Family Education Rights and Privacy Act of 1974. The release of information to the public without the consent of the student will be limited to that designated as directory information. Directory information includes name, address, telephone number, date and place of birth, major field of study, participation in activities, dates of attendance, degrees, certificates and awards, and name of the previous educational institution attended. Any student objecting to the release of all or any portion of such information must notify the Office of Admissions and Records
within the first twelve class days of the semester. The restriction will remain in effect until revoked by the student.

Students’ Role in College Decision-Making

The participation of students in ACC’s decision-making process is an important institutional value. Participation in decision-making occurs in several ways: program and instructor evaluations, monthly presentations to the Board, participation in the Student Government Association, focus groups and the Student Activity Fee Committee. During orientation, new students receive information about the Student Government Association and are asked to indicate their interest in participating as a member of this group. The Student Government Association appoints students as voting members to many college-wide and campus-specific committees where they influence decisions on a variety of issues from the budget to the registration process to the remodeling of college facilities.


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